Effective Date: 12^th April 2025

At Avarasa, we want you to be completely satisfied with your purchase of our man-made jewelry. If you are not entirely happy with your order, we’re here to help. Please read our refund policy carefully.

1. Return/Refund Timeframe:

You have 15 days from the date of delivery to initiate a return or refund request.

2. Desired Outcome:

For valid returns, you can choose between a full refund, store credit, or an exchange for another item of equal value (subject to availability).

3. Conditions for a Valid Return/Refund:

To be eligible for a return, refund, or exchange, the item(s) must meet the following conditions:

• The jewelry must be unworn and in its original condition .
• It must be returned in its original packaging  with all  tags attached .
• You must provide the original proof of purchase  (e.g., order confirmation, invoice).

4. Return Shipping:

Avarasa  will be responsible for the return shipping costs for valid returns. We will provide you with instructions on how to return the item(s).

5. Refund Processing:

Once we receive your returned item and verify that it meets the conditions for a valid return, we will process your refund according to your chosen outcome:

• Original Payment Method: Refunds will be credited back to your original payment method. Please allow [Specify timeframe, e.g., 7-10 business days] for the refund to reflect in your account, depending on your bank or payment provider.
• Store Credit: If you choose store credit, it will be issued to your Avarasa account and can be used for future purchases on our Site.
• Exchange: If you request an exchange, we will ship the replacement item to you once the returned item is received and processed, subject to the availability of the desired item.

6. Non-Refundable Items:

As of now, there are  no non-refundable items . We will update this policy if this changes in the future.

7. Restocking Fees:

There are  no restocking fees  for returned items.

8. Initiating a Return/Refund Request:

To initiate a return or refund request, please follow these steps:

• Visit our website and go to the [Specify location, e.g., “Returns” page or “Contact Us” page].
• Follow the online instructions to submit your return request. You may be required to provide your order number and details about the item(s) you wish to return.

9. Contact for Return/Refund Inquiries:

For any questions or inquiries regarding returns and refunds, please contact us at:

Email : support@avarasa.in
Phone No. : +919990303389

(Please note: We will update the specific contact details if they change in the future.)

10. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately (within [Specify timeframe, e.g., 48 hours] of receiving the order) with photographic evidence of the damage or defect. We will offer a  full refund  or a  replacement  for the damaged or defective item.

11. Incorrect Items Received:

If you receive an incorrect item (an item that you did not order), please contact us immediately (within [Specify timeframe, e.g., 48 hours] of receiving the order). We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item at no cost to you. You may also be offered a  full refund  if preferred.

12. Warranties:

Warranty terms and conditions vary depending on the specific jewelry product. Detailed warranty information, if applicable, will be provided with the product description.

13. Items Purchased During Sales or Promotions:

The standard return and refund policy applies to items purchased during sales or promotions, unless otherwise explicitly stated in the terms of the specific sale or promotion.

14. Lost or Delayed Shipments:

For lost or significantly delayed shipments, please contact our customer support team. We will investigate the issue with the shipping carrier and work towards a resolution, which may include a reshipment or a refund, depending on the circumstances.

15. International Orders:

[If you ship internationally, you will need to add specific terms for international returns and refunds, as shipping costs and customs procedures can vary significantly. If not applicable, you can omit this section.]

16. Photographic Evidence:

Yes, for damaged or defective items, we require customers to provide clear  photographic evidence  of the issue when submitting their return/refund request. This helps us assess the damage and process your request efficiently.

17. Right to Refuse Refund or Return:

Yes, Avarasa reserves the right to refuse a refund or return if the returned item(s) do not meet the conditions outlined in this policy, specifically if the item is not unworn, is not in its original condition, is missing tags or original packaging, or if proof of purchase cannot be provided.

18. Refund Processing Time:

Once we receive your returned item and it is approved, please allow [Specify timeframe, e.g., 7-10 business days] for the refund to be processed and credited back to your original payment method or for store credit to be issued. The exact timing may vary depending on your bank or payment provider.

19. Return Shipping Tracking:

Yes, we will provide you with a  tracking number  for the return shipping once the return has been initiated and the shipping arrangements have been made.

20. Return with Certification:

Yes, if the jewelry was shipped with any  certification , you are required to return it along with the item for the return to be processed.

Avarasa

Address : Gautam Buddha Nagar, Uttar Pradesh, 201310
Email : support@avarasa.in
Phone No. : +919990303389